Prefer to text? Text (780) 665-4771 and we’ll sign you up by text — no form needed.
What to expect on your first Get WiFi bill
No contract, no surprises. Here is what your first invoice includes and why it is higher than your monthly price.
What's on my first Get WiFi bill?
Your first invoice is issued on your activation day. It usually shows: your first month of internet, billed in advance; your modem and Deco router at $0 (they're included with your plan); a one-time $49.99 sign-up fee, unless your offer waived it; the $100 refundable modem deposit; and GST. GST applies to the service and the sign-up fee, not to the deposit.
Why is my first bill higher than my monthly price?
Because it includes one-time items: the $49.99 sign-up fee (if it applies to your offer) and the $100 modem deposit. For example, on our 1000 plan at $105 a month, a first invoice with both comes to $105 + $49.99 + $7.75 GST + $100 deposit = $262.74. From the second invoice on, you pay just your monthly plan plus GST.
Is the modem deposit refundable?
Yes. The $100 modem deposit is refundable when your service ends and the equipment comes back to us. If you've already paid it and aren't sure it's been applied, text us at (780) 665-4771 and we'll check.
When is my bill due, and how do I pay?
Invoices are due 7 days after they're issued, and later invoices arrive on the same day each month. Pay by card over the phone at (780) 665-4771, or by e-Transfer to internet@getenergy.ca. If you'd like your bill on the 1st of the month, ask us; you'll see a one-time prorated charge for the days in between.
My payment was declined. What happens now?
Add the funds or update your card, then text or call us at (780) 665-4771 and we'll run the payment again or take it over the phone.
Get WiFi is a local Canadian internet provider offering high-speed fibre and cable internet across Alberta.
Part of the Get Energy family.